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Relieved
Last night I checked my blog and — horror of horrors — it was gone. Yeah, gone. The blog had been suspended and I didn’t know why. I immediately emailed WordPress and started to fret. Why, why, why? I...
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Don’t Sign Up with Comcast
We’ve had phone trouble for about a week. More often than not, incoming calls ring once and then drop. A repair call was made last weekend and things seem to improve but in the last few days it’s clear...
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Clever Safety Message
Upbeat safety message on a low cost Isreali airline. It sure grabbed my attention.
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Ibis Hotel, Harbin China
With a great location that’s walking distance to St. Sophia’s Russian Orthodox Church, Zhaop Park and Zhangyang Street with all its European style architecture, Ibis Hotel is a good choice in Harbin....
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Service Safaris
My homework this week was to do two “service safaris,” i.e. field trips in which we observe how the service of a business or organization is. I had thought of doing one on a special library, like the...
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Peninsula Hotel, Beijing
I know I have more photos . . . For years, since it opened actually, I’ve wanted to stay at the Peninsula Hotel in Beijing. This five star hotel group is outside my price range in the US, Europe or...
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Delighting Customers
Sometimes it doesn’t seem like it but the new standard isn’t to just satisfy your customers, but to delight them. My Library UX instructor shared this new Delta 1980s inspired safety video that takes...
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Poor Cable Service: Why? How?
After receiving a Comcast bill for $50 higher than usual, we called Comcast, who’d not only raised our rates, but forgot to apply a discount they promised due to our lack of phone service for 4 days...
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It Was My Fault, But Then
I didn’t make it to Wuhan as planned for the holiday. I got to the airport and discovered I’d forgotten my passport. Drat! It’s the most basic travel item. I did have a copy of it, which in some places...
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High Tea at the Hyatt Jinan
watermelon, apple tart, mango cheese cake mango pudding and macaroons Saturday I went with a friend to high tea at the Hyatt in Jinan. The offerings had changed with the season, which is the mark of...
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Healthcare’s the Wrong Word
Last week we found my aunt had fallen and was lying on the floor for at least one day. (She’s a bit cagey about the details.) She went to Lutheran General in Park Ridge and got good care. I was...
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More on Healthcare
I’ve just learned that when you enter the hospital, at least in Illinois, one of the forms you receive is for when you feel you’re being released too soon. You must fill this out before you get...
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Bad Service with Apple
In the past I’ve had good to very good customer service with Apple Computer, but not tonight. My MacBook Pro has been running very slow for a year. Yes, a year. I think it’s picked up a bug or some...
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Apple Problem
I bought a Mac mini to take to China hoping that a new computer that’s powerful would get me better internet speed. It wasn’t any better. Seems the problem isn’t the computer, it’s the system. So I’ve...
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Good Customer Service, Apple
I had time to go to the Old Orchard Apple Store today with my Mac Mini. My problem is I set this up in China and then when I brought it in I just expected to set up an appointment as I figure they’re...
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Can’t Believe It
I thought my Air Canada experience was quite good and that I’d fly them again and again, two or three times back and forth from Chicago to China. Then I picked up my new suitcase and saw the side...
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Customer Service
Certainly, the activity I dread most when I return to the US is dealing with customer service. I expect piled up junk mail and sometimes that requires a customer service call. This time though my calls...
View ArticleAt Long Last! AT&T Arrives
Finally, two full weeks after experiencing a problem with the AT&T U-Verse service, and after having to call AT&T 10 times, a serviceman arrived. He was prompt, courteous and thorough. He fixed...
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